To our community,

 Our hearts go out to those impacted by the COVID-19 virus. The Windermere Property Management Columbia Gorge team is dedicated to the health and safety of our community and understand the essential need for housing / shelter. Please know we are adapting to each change as fast as possible, while, continuing to safely service your rental and property management needs to the best of our ability . 

We have enacted the following policies and procedures to help limit the spread and keep our community healthy.
OFFICES

By appointment only. Team members are working remotely and are available by phone and email. Masks are required in offices.

VACANCIES / SHOWINGS

 If you are interested in a property,  please fill out rental applications for each person interested in living in the rental 18+. All applications will need to be approved using our tenant requirements. Our tenant requirements are located under the "Tenants" tab. Once approved, a team member will reach out to you. 

CURRENT TENANTS 

Rent:
During this unprecedented time, we want make sure that we are doing everything we can to limit the transmission of the virus to you, other community members (like, our postal workers) and our staff. If you haven't already done so, we urge you to start 
making your rent payments online via your secure online portal. The e-check option is free to use but there is also a credit / debit card option. (Your credit company charges a fee for this service. This is not a property management fee and we don't receive any part of it.)  To setup 
or login to your online portal, click on the HERE 

RENT FORBEARANCE:
Please fill out and submit the Forbearance Request Form below. Once we receive the form we will reach out 
to you about a repayment plan. 

RENT FORBEARANCE REQUEST

We recognize that the COVID-19 health crisis is severely straining many of our residents’ finances. Our goal is to keep residents safely in their homes. Thank you for providing the following information so we may help you through this difficult period. We appreciate your residency

REQUEST

I/We the Resident(s) below are requesting a rent forbearance due to a substantial loss of income resulting from COVID-19 as demonstrated below. Requests are reviewed based upon financial changes to all Residents (collectively Household) only. Household income has been reduced by...

CAUSE

The difference between the Household’s prior and current income is a direct result of COVID-19. Specifically, the substantial

loss of income was caused by the following COVID-19 related events (check all that apply):

DOCUMENTATION 

I have provided the following documentation (check all that apply):


Maintenance Requests:
If you have a maintenance request, you can submit it via the online portal. If you fill out a maintenance request, you are giving authorization for contractors and vendors to enter your rental unit and accepting the risk of contracting COVID-19. Windermere Property Management is not a maintenance or construction company and do not have control over the vendor's company policies. 
  
Resources:
If you are one of the many tenants and homeowners that are worried about keeping up with bills, please refer to the following resource links. 

Washington Unemployment
https://esd.wa.gov/newsroom/covid-19

"Unemployment is for W-2 employees but At the federal level, there are programs called Disaster Unemployment Assistance (“DUA”) and Pandemic Unemployment Assistance (“PUA”) that may be available to independent contractors, depending on actions over the next few weeks by the executive branch in declaring a major disaster and Congress in passing COVID-19 relief legislation. DUA/PUA may be available to independent contractors in 
areas with a federally-declared disaster, including Washington State." 

Washington Gorge Action Programs

SBA Loans and Business Assistance 

Oregon Unemployment

Mid-Columbia Housing Authority 

Housing Counseling Agency
800-569-4287

US Department of Housing & Urban Development (HUD)

Other Washington Financial Resources


Other Oregon Financial Resources


Windermere Property Management thanks you for your understanding during this time.